What’s the Difference Between ISO 9000 and TQM?

What’s the Difference Between ISO 9000 and TQM?

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To successfully implement quality management principles across organisations, it is necessary to understand the fundamental characteristics and differences between different quality management systems. That is why it becomes vital to understand how ISO 9000 is different from a TQM. In this article, we will explore concepts like what ISO 9000 is, the difference between ISO 9001 versus ISO 9000, what a TQM is, and finally, discuss the difference between ISO 9000 and TQM.

ISO 9000 Definition; A Quality Management System

Before discussing the difference between ISO 9000 and TQM, let’s talk about ISO 9000. ISO 9000 is developed as an internationally-accepted baseline to help monitor business performance and is different from ISO 9001 accreditation. It is a set of standards created by the International Organization for Standardization (ISO) with pertinent inputs from quality professionals across different nations. Quality management can be described as the process of overseeing all procedures that go into achieving and maintaining a desired level of quality or excellence in the creation or delivery of products/services. This includes the facilitation of an appropriate quality policy, along with the creation and implementation of quality planning, quality control, and methods for improvement. This process of determining a quality policy, creating and implementing quality planning and assurance, and quality control, is also referred to as Total Quality Management (TQM).

ISO 9000; Relationship between TQM and ISO 9000

The Difference Between ISO 9000 Standard and ISO 9000 Family

ISO 9000 standard was created to help manufacturers effectively document elements of the quality system they needed to maintain to promote efficiency. The family of standards, or the ISO 9000 series, was initially published in 1987, gaining popularity in Europe and spreading across America and the rest of the world in the 90s. Out of this family of standards, ISO 9001 outlines the requirements to build an effective Quality Management System (QMS) and is the only standard against which organisations can get certified. ISO certification cost depends on the type of ISO certificate that an organisation is planning to obtain.

ISO 9000 vs ISO 9001

By now, you may be wondering what is the meaning of ISO 9001. As mentioned above, ISO 9001 is part of the ISO 9000 family of standards and the only standard that organizations can use. position can be certified. ISO 9001 contains 10 clauses that can be used as a reference to build different QMS processes. The ISO 9000 standard contains a set of terms that help users better understand ISO 9001.

Difference between ISO 9000 and ISO 9001

TQM Definition; Total Quality Management

For a more in-depth discussion of the differences between ISO 9000 and TQM, let’s talk about TQM. Total Quality Management is an overall structured approach to managing an organization, where the process focuses on improving the quality of the organization’s results. ISO 9001 consulting services can help organizations improve quality faster and easier.

Examples of output include goods and services, but also include continual improvement of internal practices. Therefore, standards that are part of TQM can reflect both internal policy and industry standards. Here, industry standards are defined as the multiple-level laws and regulations that organizations must comply with to govern their business. Industry standards are understood as standards and are supported by official regulations. The primary principles of total quality management include the following:

Focus on Customers

When customer feedback is appreciated, it allows the company to better understand the needs and requirements that the company should comply with during the production process.

ISO 14001 is one of those ISO certifications that deliver both customer satisfaction and organizational improvement.

Employee Commitment

Where effective communication between different departments and leadership leads to the development of clear goals, expectations and constraints. ISO 45001 is one of the ISO certifications that is beneficial for employees’ health and safety.

Constant Improvement

Concept cases help businesses adapt to changing market expectations and enable greater adaptability to different regions, customers or market trends.

Adherence to Process

When a systematic approach relies heavily on TQM processes, flowcharts, diagrams, visual action plans, and documented workflows, it helps to harmonize the different parts of the operation into one single entity.

Strategic and Systematic Approach

Where the company is dedicated to putting quality at its core component to make evidence-based decisions.

Data Utilisation

Management must continually rely on revenue, efficiency, and employee metrics to correlate predicted results with actual results. By achieving ISO 27001, organizations can protect their data and use it for operational purposes.

Integrated Systems

Where linking data sources and sharing information across systems allow everyone to be on the same page simultaneously.

Communication

Where coordinating processes effectively helps enhance the efficiency of day-to-day operations.

What is TQM? Total Quality Management

What Is the Difference Between ISO 9000 and TQM?

The primary purpose of TQM is that it is designed to be used for internal organizational purposes and tends to go beyond customer satisfaction. In contrast, ISO 9000 is for external audit needs to improve customer satisfaction.

TQM implementation model enhances management commitment, sends quality policy and management principles, implements revised quality concept to employees, understands and meets customer requirements products and through continuous improvement. In contrast, ISO 9000’s approach to quality management begins with identifying the needs and expectations of customers and interested parties. It urges organizations to establish their quality policy and objectives to define the processes and responsibilities necessary to achieve those quality objectives.

A better way to summarize the difference between TQM and ISO 9000 is that TQM deals with issues that don’t even affect quality from the customer’s point of view, and conversely, ISO 9000 is a quality management system. Comprehensiveness requires management to evaluate every process in an organization that affects quality. So in summary, TQM can be described more as a philosophy, while ISO 9000 is a well defined system.

Quality Management With Edara Systems

Edara Systems Help You With Both ISO 9000 and TQM

In this article, we discussed the difference between ISO 9000 and TQM. TQM can be described more as a philosophy or a concept, while ISO 9000 makes recommendations on a well-defined management system. Edara Systems can help you achieve TQM and different types of ISO certifications such as ISO 9000. For more information, contact us.

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